Player Safety First
Responsible Gaming at hbajje
hbajje is committed to providing a safe, fair, and controlled gambling environment for all players in Bangladesh. We believe entertainment should never come at the cost of your wellbeing. This page explains the tools, resources, and guidelines available to help you play responsibly.
Our Commitment to You
At hbajje, responsible gaming is not a box-ticking exercise — it is a genuine commitment woven into the way we build and operate our platform. We want every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city in Bangladesh to enjoy our games on their own terms, within limits that feel comfortable and sustainable for their personal circumstances.
Gambling is a form of entertainment, and like any form of entertainment it should be approached with a clear head and a defined budget. hbajje provides a range of practical tools that put you in control of your own experience. We also recognise that for a small number of players, gambling can stop being fun and start becoming a problem. When that happens, we want you to know that help is available and that hbajje will support you every step of the way.
hbajje is strictly for adults aged 21 and above. We verify player ages during the registration and KYC process. If you are under 21, you are not permitted to open or use a hbajje account under any circumstances.
Responsible Gaming Tools
hbajje provides six core player-protection tools, all of which can be activated by contacting our support team at any time. These tools are available free of charge to every registered player.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the period resets. You can request a reduction in your deposit limit at any time; increases take effect after a mandatory 7-day cooling-off period to prevent impulsive decisions.
Decide in advance how long you want to play in a single session. When your session time limit is reached, hbajje will display a notification reminding you that your pre-set time has elapsed. You can choose to log out or extend the session, but the reminder is always shown.
If you feel you need a short break from gambling, you can request a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot log in, deposit, or place bets. Time-outs cannot be reversed before the chosen period expires.
Self-exclusion is a longer-term measure for players who feel their gambling is becoming harmful. You can request self-exclusion for a minimum of 6 months or up to 5 years. During self-exclusion your account is fully suspended and you will not receive any promotional communications from hbajje. At the end of the exclusion period, reactivation requires a deliberate request and a 24-hour reflection period.
Separate from deposit limits, loss limits cap the amount you can lose within a specified time period. Once your loss limit is reached you cannot continue playing until the period resets. This tool is especially useful for managing the risk of chasing losses during a bad run.
Request a full activity statement showing your deposits, withdrawals, bets placed, wins, losses, and net position over any chosen time period. Reviewing your activity statement regularly is one of the most effective ways to stay aware of your gambling habits and make informed decisions about whether to adjust your limits.
How to Activate a Limit or Self-Exclusion
Activating any responsible gaming tool on hbajje is straightforward. Follow the steps below or contact our support team directly at [email protected] and a member of our player-protection team will assist you promptly.
- 1 Log in to your hbajje account and navigate to your Account Settings page.
- 2 Select the Responsible Gaming section from the account menu.
- 3 Choose the tool you wish to activate: Deposit Limit, Session Time Limit, Loss Limit, Time-Out, or Self-Exclusion.
- 4 Enter your chosen value or duration and confirm your selection. You will receive a confirmation message once the limit is applied.
- 5 If you need help at any point, contact [email protected]. Our team is available around the clock on Bangladesh Standard Time (BST, UTC+6).
Reductions in limits and self-exclusion requests are processed immediately. Requests to increase existing limits are subject to a 7-day waiting period to protect against impulsive decisions made during a losing session.
Age Restriction & Underage Play Prevention
hbajje strictly prohibits gambling by anyone under the age of 21. This is a hard rule with no exceptions. We verify the age and identity of every player through our Know Your Customer (KYC) process, which requires submission of a valid government-issued ID such as a National ID card or passport before any withdrawal can be processed.
If you are a parent or guardian and you believe a minor in your household may have accessed a hbajje account, please contact us immediately at [email protected]. We will suspend the account pending investigation and cooperate fully with any inquiry.
Tips for Parents & Guardians
- Keep your hbajje login credentials private and never share your password with anyone in your household, including older teenagers.
- Log out of your account fully after every session on a shared device.
- Consider installing parental control software on shared devices to restrict access to gambling websites.
- Talk openly with young people in your home about gambling — explain that it is an adult activity subject to financial risk, not a way to earn money.
- If you discover that a minor has accessed gambling content, contact hbajje support immediately for guidance.
Recognising Problem Gambling
Problem gambling is a recognised condition that can affect anyone regardless of income, background, or experience level. It often develops gradually, which makes it easy to overlook in its early stages. The self-assessment checklist below lists common warning signs. If you recognise several of these behaviours in yourself, we strongly encourage you to use our self-exclusion tool and reach out for professional support.
Self-Assessment Checklist
You spend more money on gambling than you originally planned and find it difficult to stop once you have started.
You borrow money or sell possessions in order to fund your gambling activity.
You continue to gamble in an attempt to recover money you have previously lost (chasing losses).
Gambling is affecting your relationships, work, studies, or mental health in a negative way.
You feel restless, irritable, or anxious when you are not able to gamble.
You hide your gambling activity from family members, friends, or colleagues.
You have made repeated unsuccessful attempts to reduce or stop gambling on your own.
If you identified with three or more of the above points, your gambling may be causing harm. Please consider using the hbajje self-exclusion tool and speaking with a mental health or addiction professional. You are not alone, and asking for help is a sign of strength.
Safer Gambling Tips
Whether you are a new player or have been with hbajje for a while, these practical habits will help you keep your gambling enjoyable and within healthy boundaries.
- Set a budget before you play. Decide on your maximum spend for the session before you log in, and treat it as an entertainment expense — money you are comfortable losing.
- Never gamble with money earmarked for essentials. Rent, bills, groceries, school fees, and family obligations always come first. Gambling should only ever be funded from genuinely disposable income.
- Take regular breaks. Step away from the screen periodically, especially during long sessions. The pace of live casino games and cricket betting markets can make time feel compressed.
- Do not gamble under the influence. Alcohol and certain medications can impair judgment and lead to decisions you would not make with a clear head.
- Treat gambling as entertainment, not income. The house always has a mathematical edge over time. Do not rely on gambling to pay bills or supplement your regular income.
- Balance gambling with other activities. Maintain a full social life, exercise routine, and varied hobbies so that gambling does not become your primary source of entertainment or stress relief.
Getting Help
If you feel that gambling is becoming a problem for you or someone you care about, please do not wait. Reaching out early makes a significant difference in recovery outcomes. hbajje's support team can activate self-exclusion and refer you to appropriate support resources immediately.
Direct Support Channel
Our player-protection team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). You can reach us at:
Email: [email protected]
When you contact us, please mention that you are reaching out regarding a responsible gaming matter. Your request will be escalated to a dedicated member of our player-protection team who can apply limits or self-exclusion within minutes.
Our Response Process
- Your account can be suspended immediately upon request — you do not need to complete any lengthy form or wait for a review process.
- All promotional communications will be halted as soon as a self-exclusion or time-out is applied.
- Your account balance will be retained and any pending withdrawals will be processed even during a self-exclusion period.
- Our support team will follow up with you after 30 days (unless you have requested longer exclusion) to check on your wellbeing.
- If you return after a self-exclusion period, our team will conduct a brief welfare check before reactivating full access.
hbajje genuinely cares about the long-term wellbeing of our players. We would rather lose a customer than see them experience real financial or personal harm. If gambling stops being fun, please reach out at [email protected] — we are here to help.
This Responsible Gaming policy forms part of the hbajje Terms & Conditions. By maintaining an account on the hbajje Platform, you agree to engage with the responsible gaming tools and guidance described on this page. hbajje reserves the right to impose limits or suspend accounts where we identify patterns of play that suggest a player may be at risk of harm.
Play Smart with hbajje
Ready to enjoy hbajje responsibly? Explore our games, read our FAQ for more information, or log in to manage your account limits right now.