Data & Privacy
hbajje Privacy Policy
Your privacy matters to us. This policy explains what personal data hbajje collects, why we collect it, how it is stored and protected, and what rights you have as a player on our platform.
Introduction
This Privacy Policy explains how hbajje (referred to in this document as "we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals who access or use the services available at https://hbajje.onl (the "Website"). This Policy forms part of the broader legal relationship between you and hbajje and should be read alongside our Terms & Conditions and Responsible Gaming Policy.
By registering an account, depositing funds, or otherwise using the hbajje Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and close your account by contacting our support team.
Scope: This Policy applies to all players, registered users, and visitors who interact with the hbajje Website, regardless of whether they hold a funded account. It covers data collected through the website, mobile browsers, and any correspondence with our support team.
Privacy at a Glance
The six principles below summarise how hbajje approaches data protection. Full details are set out in the sections that follow.
hbajje limits data collection to information genuinely required to operate your account, process transactions, verify your identity, and comply with applicable obligations. We do not collect data speculatively or sell it to advertising networks.
All data transmitted between your device and the hbajje Platform is protected by SSL (Secure Socket Layer) encryption. This means your login credentials, deposit details, and personal information cannot be read by third parties while in transit.
hbajje does not sell, rent, or trade your personal data with any external marketing company, advertising platform, or data broker. Your information is used solely for the purposes described in this Policy.
Access to player data within hbajje's internal systems is restricted on a strict need-to-know basis. Staff members who handle personal data are trained in data protection obligations and are bound by confidentiality agreements.
You have the right to access the personal data hbajje holds about you, to request corrections where information is inaccurate, and to request deletion of your data subject to our legal retention obligations. Contact [email protected] to exercise these rights.
hbajje retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is typically retained for a defined period following account closure before being securely deleted or anonymised.
1. Personal Data We Collect
hbajje collects personal data from you directly when you register an account, make a deposit or withdrawal, contact our support team, or otherwise interact with the Platform. We also collect certain data automatically when you access the Website.
Information You Provide at Sign-Up
- Full legal name as it appears on your government-issued identification.
- Date of birth (used to verify that you meet the 21+ age requirement).
- Mobile phone number registered in your name.
- Email address (if provided during registration).
- Preferred username and encrypted password.
- City or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Cox's Bazar).
Payment & Transaction Information
- Mobile financial service account details associated with bKash, Nagad, Rocket, or Upay transactions.
- Deposit amounts, withdrawal requests, and transaction timestamps.
- Transaction reference numbers issued by your payment provider.
- Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank).
hbajje does not store full card numbers or mobile wallet PINs. Payment credentials are processed directly through your payment provider's secure infrastructure.
KYC (Know Your Customer) Documents
To comply with our verification obligations and to prevent underage gambling and fraud, hbajje may request copies of the following documents from Players:
- National ID card (NID) or passport.
- Proof of address (utility bill, bank statement, or government correspondence dated within 3 months).
- Proof of payment method ownership (screenshot of bKash/Nagad wallet showing the account holder's name).
- A selfie holding your government-issued ID, if required for enhanced verification.
Automatically Collected Information
- IP address and approximate geographic location derived from it.
- Device type, operating system, and browser version.
- Pages visited on the Website, time spent, and navigation paths.
- Session timestamps and login history.
- Game activity logs, including bet amounts, game types, and session durations (used for responsible gaming monitoring).
2. How We Use Your Personal Data
hbajje processes personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which your data is used and the legal basis for each.
Operating Your Account & Processing Transactions
Your registration data and financial information are essential for creating and managing your hbajje account, processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and ensuring that winnings are paid to the correct verified account holder. Without this data, we cannot provide you with access to the Platform's services.
Keeping the Platform Safe
hbajje uses your personal data, transaction history, and device information to detect and prevent fraudulent activity, money laundering, account takeovers, and underage gambling. This processing is necessary to protect both you as a player and the integrity of the hbajje Platform. Where suspicious activity is detected, hbajje may be obligated to retain and share relevant data with appropriate authorities.
Player Protection & Welfare
hbajje monitors gameplay patterns, session durations, deposit frequency, and betting volumes as part of our commitment to responsible gaming. This data analysis helps us identify players who may be exhibiting signs of problem gambling so that we can proactively offer support tools including deposit limits, cooling-off periods, and self-exclusion. For more information, please visit our Responsible Gaming page.
Resolving Queries & Complaints
When you contact hbajje's support team, the information you provide — including your account details, the nature of your query, and any supporting documentation — is used solely to resolve your issue. Support correspondence is retained for a reasonable period to maintain a record of interactions and to assist with any follow-up or escalation.
Analytics & Service Development
Aggregated and anonymised usage data is used internally to understand how players navigate the hbajje Platform, which game categories are most popular, and where the user experience can be improved. This analysis does not involve identifying individual players and is used exclusively for internal product development purposes.
3. Sharing Your Personal Data
hbajje does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
Financial Service Partners
To process your deposits and withdrawals, hbajje must share relevant transaction data with the payment service providers you use, such as bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and security standards. hbajje shares only the minimum data necessary to complete each transaction.
Third-Party Game Studios
Some game titles available on hbajje are powered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game activity logs) necessary to resolve technical disputes or verify game outcomes. Player identity data is not shared with game studios.
Compliance Disclosures
hbajje may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so. In such cases, hbajje will disclose only the data specifically requested and will take reasonable steps to notify the affected Player, where permitted by law.
Mergers & Acquisitions
In the event that hbajje undergoes a business restructuring, merger, or acquisition, player data held by the Platform may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, hbajje will take reasonable steps to ensure that your data continues to be processed in accordance with this Privacy Policy and that you are notified of any material change to the way your data is handled.
4. Cookies & Tracking Technologies
hbajje uses cookies and similar tracking technologies to deliver a functional, personalised experience on the Platform. Cookies are small text files stored on your device when you visit the Website. They help us remember your session, maintain your login state, and understand how players use the site.
You can control cookie behaviour through your browser's settings. Please note that disabling certain cookies may affect the functionality of the hbajje Platform, including your ability to stay logged in or access certain game features.
5. Data Retention
hbajje retains personal data for as long as your account remains active and for a defined period following closure, as required to meet our legal, regulatory, and operational obligations. Specific retention periods are as follows:
How Long We Keep Your Data
- Account registration data: Retained for the duration of your account plus a minimum of 5 years following account closure, to satisfy compliance and audit requirements.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with standard financial record-keeping practices.
- KYC documents: Retained for the duration of your account and for at least 5 years following account closure.
- Support correspondence: Retained for up to 3 years following the resolution of each support interaction.
- Technical and usage logs: Typically retained in identifiable form for up to 12 months, after which they may be anonymised and retained indefinitely for aggregate analytics purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
6. Your Privacy Rights
hbajje respects your right to control how your personal data is used. The following rights are available to all Players in connection with the personal data we hold about them.
Requesting a Copy of Your Data
You may request a copy of the personal data hbajje holds about you at any time by contacting our support team at [email protected]. We will respond to verified access requests within a reasonable timeframe. We may need to verify your identity before fulfilling the request.
Correcting Inaccurate Data
If you believe that any personal data hbajje holds about you is inaccurate or incomplete, you have the right to request a correction. Where the correction involves identity information, supporting documentation may be required.
Requesting Deletion of Your Data
You may request the deletion of your personal data. hbajje will action such requests where we are not legally required to retain the data. Please note that data subject to financial compliance, fraud prevention, or dispute resolution obligations cannot be deleted until the applicable retention period has expired.
Opting Out of Non-Essential Processing
Where hbajje processes your data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal, nor does it affect processing carried out on other legal bases.
To exercise any of your privacy rights, please contact the hbajje data team at: [email protected]. Please include your registered account name and a brief description of your request. We will acknowledge your request promptly and aim to resolve it within 30 days.
7. How We Protect Your Data
hbajje takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.
Platform-Level Security Measures
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted storage of passwords — hbajje never stores passwords in plain text.
- Firewalls, intrusion detection systems, and regular vulnerability scanning on our infrastructure.
- Two-factor authentication options available for player accounts on request.
- Regular security audits and penetration testing conducted by internal teams.
Internal Data Governance
- Role-based access controls limiting staff access to personal data to those with a genuine operational need.
- Confidentiality agreements signed by all personnel with access to player data.
- Data protection training for all relevant team members.
- Documented incident response procedures in case of a data breach, including notification protocols.
While hbajje takes all reasonable steps to safeguard your data, no online platform can guarantee absolute security against all possible threats. You also play a role in protecting your data — please use a strong, unique password for your hbajje account and never share your login credentials with anyone else.
8. Changes to This Privacy Policy
hbajje reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page. Where changes are significant, we will make reasonable efforts to inform active Players via the contact details registered on their account.
We encourage you to review this Privacy Policy periodically. Your continued use of the hbajje Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should contact our support team to close your account.
For all privacy-related enquiries, contact our support team at [email protected]. Our team is available around the clock and operates on Bangladesh Standard Time (BST, UTC+6).
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